Cancelation Policy

We understand that unforeseen circumstances may arise, and we aim to be flexible while maintaining the integrity of our operations. Any cancellation made within 24 hours of the scheduled appointment or failure to attend the appointment without prior notice will incur a cancellation fee of 50% of the appointment booked. This fee is intended to compensate our service providers for their time and to help cover the costs associated with the reserved time slot.

We value your understanding and cooperation in adhering to this policy. We believe it will allow us to better serve all our clients efficiently and fairly.

Thank you for your understanding. X Jim, Lia and The Sueno Team

Connect with us

Sueno Hair has proudly been a @sustainablesalonsanz for over 6 years. This decision was driven by our commitment to minimizing waste in our business operations. For us, it’s a no-brainer, and we firmly believe it should be a compulsory practice in all salons. We’re thrilled to report that 98% of our wastage is repurposed.

We’re particularly excited about Soilz Alive, an incredible product now on the market that utilizes repurposed hair clippings from our salon to make a positive impact on the planet. Moving forward, we will be using Soilz Alive to nurture both our in-salon plants and home plants. If you’re interested in ordering, please speak to our coordinator Caroline.

At Sueno, we take great pride in being sustainable and are genuinely thrilled about the role we play, no matter how small, in environmental conservation. If you haven’t already embraced sustainability in your salon, we strongly encourage you to do so. You won’t regret it. Xx Lia and Jim video credit to the amazing @montana.suenohair